Knowledgebase: Faronics Products > Deep Freeze
I cannot see the icon on the system tray and the computer will not enter into a frozen state
Posted by Adam Zilliax, Last modified by Adam Zilliax on 10 February 2011 12:16 PM

This problem generally occurs on workstations running an nVidia nForce based motherboard chipset. nForce IDE drivers report the characteristics of devices attached to the IDE controllers in a certain way that prevents Deep Freeze from functioning properly.
nForce IDE drivers with version numbers earlier than v6.66 "WHQL" will display this type of behavior. To resolve this issue, it is recommended that the workstation be updated to the latest version of the nForce IDE drivers. If updated versions of the IDE drivers are not available for your specific platform, remove the IDE drivers for Deep Freeze to function properly.

In some cases, workstations may be configured with an IDE or SATA raid controller. In such a scenario, updating the driver may require that the operating system be re-loaded. Also, the updated driver should be used to allow Windows to see the RAID array during Windows installation.

Please note that if updated SATA / IDE RAID drivers are not available, the system will not be able to run Deep Freeze when the computer boots from the SATA RAID controller. To resolve this issue, configure your computer with the hard disks connected to a non-RAID controller that can be seen by Windows without the use of the SATA RAID Driver.

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